TRYVO / SUPPORT
Let’s get you
back to exploring.
Help with your account, an exchange, or something that isn’t working as expected.
YOUR DIRECT LINE
Get in touch.
For support and privacy questions, email us at
flentonihelder@icloud.comA little context helps.
Include your account email, device model, app version, and what happened. An error message or screenshot can help. Please leave out passwords and full payment details.
ACCOUNT · EXCHANGES · PURCHASES · PRIVACYAccount & sign-in
Tryvo uses email and password sign-in and is for adults aged 18 and older. Check that you’re using the same email address you registered with. If you can’t access your account, email support with the issue you’re seeing.
Skills & exchanges
A task-based exchange completes after both recipients confirm the help they received. Submitting a result alone does not complete it. Open Tasks & results to review the current state, submit text, a photo, or a voice recording, or request a supplement.
Completed exchanges appear in your learning record. If information seems out of date, refresh the page. Include the skill title and a description of the issue when contacting support.
Rooms & messages
Rooms support text conversations and saved room history. Direct conversations support text, photos, and recorded voice notes.
Device permissions
Open Me → Settings → Permissions to review camera, microphone, and photo access. You can also change permission settings through your device’s system settings.
Coins & gifts
Where iOS purchases are available, the App Store confirmation shows the actual charge. If a purchase has not been delivered, sign in to the Tryvo account used for the purchase and use Retry delivery or Restore on the coin page.
Restore does not replenish already-spent consumable coins. For a gift marked as awaiting delivery, open Gift history and retry that existing gift. Receiving gifts does not create a withdrawable or spendable coin balance.
If you still need help, include the approximate purchase time, product, and transaction reference. Do not send full payment details. Android coin purchasing is not enabled in the current app.
Reporting & blocking
Use the in-app report action on a member, skill, room, or message. Member actions also provide blocking. Open Settings → Report & Block to review your submitted reports and blocked members.
If you need to explain an issue by email, include the relevant content or member and what happened. You can read our community conduct rules in the Terms of Service.